Through this document, you receive information about how your personal data is processed by
Dahlbacka Bil AB org. no. 556267-3375
Prestkragensväg 15, 132 45 SALTSJÖ-BOO
08-556 616 50
Your privacy is important to us and we therefore make every effort to protect your personal data at
best way. In this document, you will receive information about how we, as controllers of personal data, process
any personal data collected about you by us when you or the company you represent makes a
purchase, submit a vehicle for service or repair, when we purchase a vehicle from you or when you join
an agreement on the storage of tires, so-called tire hotel, on site with us.
If you have any questions regarding our processing of your personal data or if you wish to exercise
any of your rights that we describe below, please contact us at de
contact details as stated above.
Personal data that we process about you – Relates to dealers, workshops, tire hotels and others
service company in the automotive industry. The personal data we process is the data you have
provided to us or that we have collected from you or a third party.
Personal data that you have provided to us: When you as a customer enter into an agreement with us, you will
provide certain information about you. The information you provide can be, for example, your name,
the registration number of your vehicle, your social security number, your customer number, your car owner number,
your contact and address details. We may also process other personal data about you
which you provide to us as a customer.
Personal data we have collected from you or a third party: When you submit a vehicle to us
for service or repair, we may collect registration numbers and information such as
is stored in the vehicle's computer. It is information that is primarily of a technical nature such as, for example
fault codes and service history pertaining to your vehicle. We may also collect data
about completed troubleshooting and what work has been done, including any products that
has been repaired, replaced or installed.
When you enter into an agreement for the purchase of a vehicle or service with us, we may also collect
information about your purchase, your service or repair, payment and information about the vehicle
chassis number, or so-called VIN number.
We may also process your personal data that we gain access to through searches i
The Swedish Transport Agency's road traffic register, mainly contact details and registration number.
We may process the personal data stated above about you even in cases where someone else
submit your vehicle to us for repair or service on your behalf. If you submit a vehicle
that someone else is registered as the owner of or as a representative of a company we process
your name and contact details.
Purpose and legal basis for the processing of your personal data For the following purposes
do we process your personal data to fulfill our agreement or take measures that you request before
an agreement is concluded:
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If you as a customer or representative of a company make a purchase, submit a vehicle for
service or repair, if we buy a vehicle from you or enter into a tire hotel agreement
do we process your name, social security number, registration number or other
vehicle identification number, your customer number, your car owner number, your contact and address details for the purpose of administering our customer relationship including your payment. Vi
also processes this data to fulfill our obligations arising from the agreements which
you have entered into with us and to provide you with the information about the products and
services that you have requested from us, e.g. to send service reminders during ett
ongoing service agreement in the way you have chosen, i.e. via SMS, email or postal delivery.
Processing of information stored in the vehicle's computer may need to be processed to
to carry out service and maintenance or to be able to carry out troubleshooting and diagnose and fix
vehicle fault.
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If you request a quote from us, we process your name, contact details and data
about the quote during the quote's validity period in order to be able to contact you to follow up
the quote and take steps at your request before any contract is entered into.
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To handle any complaints or to fulfill any
warranty obligations arising from our contract with you or the company you represent
do we process your name, contact details, registration number or other
identification number of the vehicle, information about your purchase and completed troubleshooting and
what work has been done, including information about any vehicles, parts or
products that have been repaired, replaced or installed.
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To be able to establish your identity and request credit checks when one is required according to
the agreement, we process information about your name and social security number as well as information about your
financial situation. The processing of your social security number is clearly justified with regard to
the importance of secure identification.
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If you test drive a vehicle, we process your name, contact details, driving licence,
social security number and information about the test drive, so that we, in accordance with our agreement with you
must be able to charge any fees or other costs incurred during the time you
disposed of the vehicle. We also process driver's license information and your social security number for the purpose
to ensure your identity, check the driving license against the road traffic register and to know who
who has borrowed the vehicle and ensure that you have a driver's license. The processing of your
social security number is clearly justified in view of the importance of secure identification when lending
of our vehicles.
The information is a contractual requirement and if the information specified above is not provided to us, we do not
ability to fulfill our agreement or fulfill our commitments in relation to you.
For certain purposes, we process your personal data based on a balancing of interests as legal
basis for the treatment. In the balancing of interests, we have assessed that our legitimate interest in att
carrying out the processing outweighs your interest and your fundamental rights of not receiving
your personal data processed. What is our legitimate interest is stated below. If you want
to know more about how we have made this assessment, please contact us. Our
contact details can be found at the beginning of this privacy policy.
For the following purposes, we process your personal data based on a balancing of interests:
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If you request a quote from us, we process your name, contact details and data
about the quote based on our legitimate interest in being able to facilitate you as
potential customer and to send you marketing. The purpose of the processing is to
be able to contact you and follow up on the quote as well as send direct marketing via e-mail, SMS and postal mail so that you can receive an updated quote with the same information and
options as when issuing the quote. This is because it is an extensive work to produce
a quote for a vehicle, with options, models and payment options.
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We process your name and contact details such as e-mail, telephone number and address
to be able to communicate with you as a customer or customer representative by sending
direct marketing and newsletters, service reminders and customer surveys via
post, e-mail or SMS. Our legitimate interest is to be able to communicate with you as
have previously made a purchase or entered into an agreement on the leasing of vehicles for marketing purposes.
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We process your name and contact details to be able to communicate with you as
potential customer by sending direct marketing and newsletters via mail, email or
SMS. This applies on the condition that you provided your personal data voluntarily, e.g. i
in connection with a customer evening or similar, or that we collected your contact details in your
capacity of representative of a company or organization. Our legitimate interest to
processing your personal data is to be able to communicate with you as a potential customer i
marketing purposes.
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If you submit the vehicle on behalf of someone else or enter into an agreement with us as
representative of a company, we may process data about your name, dina
contact and address details and information about the vehicle to the extent necessary to
fulfill our commitments in relation to our customer. Our legitimate interest in processing
your personal data is to be able to communicate with you as a contact person and
to follow up on who left the vehicle with us.
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We process data linked to your vehicle, e.g. details of completed
troubleshooting and any work previously performed, including information about
any parts or products that have been repaired, replaced or installed to
perform safe repair and service services on the vehicle. The processing of such data
is done for safety reasons so that the correct repair and/or service can be carried out on the vehicle. Vi
processes this data for our legitimate interest in being able to demonstrate that we meet requirements
from the respective vehicle manufacturer, of being able to see which previous measures have been carried out by
safety reasons and to make it easier for the owners of the vehicle when servicing.
In addition to the processing of your personal data stated above, we also carry out processing that is
necessary to comply with the applicable law, regulation or authority decision. For example, we save
information about your agreement with us and purchase history to the extent necessary to follow
applicable accounting and tax legislation.
Who can access your personal data?
As a starting point, your personal data will only be processed by us. However, we will share
your personal data with other actors. These actors are primarily general agents and
vehicle manufacturers, the Swedish Transport Agency, insurance companies and finance companies.
We will also share your personal data with actors who process personal data for our
account, so-called personal data assistants. For marketing purposes, we may share your
contact details for advertising agencies and printers for e.g. printing and distribution of mail.
Before you are allowed to test drive a vehicle, we may check your driver's license at the Swedish Transport Agency
road traffic register in order to ensure that you as a driver have a valid driver's license.
Our IT providers and any other providers we employ may also gain access to
all personal data that we process about you, however only to the extent necessary i
purpose that they fulfill their obligations in relation to us.
Your personal data will also be disclosed to the following actors who are themselves responsible for personal data for their processing of your personal data:
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For payment or credit information, we may share information about your card number
or social security number and information about your financial situation to payment intermediaries
and credit companies.
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When purchasing a vehicle, we may register your information in the Swedish Transport Agency
road traffic register in order to be able to carry out the change of ownership.
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In individual cases, we may disclose your contact details and certain information about your
vehicle to the vehicle manufacturer or general agent for the make of car you purchased. Exactly which
personal data that the vehicle manufacturer or general agent processes about you in capacity
of personal data controller, the vehicle manufacturer or general agent has a personal responsibility to
inform you about. It may be personal data originating from you as a customer, data from
the vehicle or other information about the vehicle, e.g. car registration number or
chassis number.
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We may disclose your personal data to insurance companies when you buy a vehicle
by us or submit a vehicle for service or repair.
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We may disclose your personal data to a financial company when you lease a vehicle
from U.S.
As a general rule, we and our partners only process your personal data within the EEA.
In cases where personal data is processed outside the EEA, this is only done in accordance with applicable
data protection legislation. If you want more information about the transfer or if you want to receive a copy of
the appropriate protective measures, please contact us.
In addition to what is stated above, our partners, e.g. leasing company, finance company,
vehicle manufacturers, general agents and insurance companies collect your personal data directly from
you on your own behalf. For such data, our partners are responsible for personal data and
therefore has its own responsibility to inform you about the treatment.
How long do we save your personal data?
We never process your personal data for a longer period of time than is permitted according to applicable
law, regulation, practice or authority decision. Personal data that we process for the purpose of fulfilling
our agreement with you is treated as a starting point for the time it is necessary for us to
administer the contractual relationship and fulfill our obligations in relation to you. To follow
mandatory law, because you have given your consent to it or because we have the right to do so under en
balance of interests, however, we may save your personal data for a longer period of time in accordance
with below.
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For accounting purposes, we save in accordance with applicable accounting legislation information
as required by such law on our agreement with you for seven years.
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In accordance with current legislation, we have the right to store your contact details for
direct marketing for a period of time after your purchase or after our agreement has expired.
Depending on what the agreement relates to, this time varies.
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If you request a quote, we save your name, contact details and information about the quote for
be able to contact you and follow up on the quote and send direct marketing via
e-mail, SMS and postal mailings during the time the offer is valid and during a period
thereafter in a total of maximum six (6) months from the registration of the personal data and
issuance of the quote in order to make it easier for you and to be able to offer you an updated
quotation with the same information and options from issue.
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If you have submitted your vehicle for repair or service, we save your contact details
for two (2) years from the time the service or repair was carried out. We consider ourselves to have a
legitimate interest in saving your data during this time because you as a customer typically
way you expect information from us as a workshop when it's time to service your vehicle
again, which normally takes place 12-24 months after the last service.
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If you have entered into an agreement for the purchase of a new vehicle from us, we save your contact details under
five (5) years and if you have bought a used vehicle from us we save your contact details
for three (3) years from when the vehicle was delivered. We consider ourselves to have a legitimate interest in
save your data during this period, taking into account that a vehicle is a durable item.
We believe that our marketing will become more relevant to you after a period of time when it is more likely
that you may want to buy a new vehicle again. We may therefore store your
contact details to send you direct marketing via post, email or SMS under
the time we have the right to do so according to current personal data legislation, marketing law
and practice.
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If you have provided personal data voluntarily, e.g. in connection with a customer evening or similar,
we save your name and contact details for marketing purposes for a period of
maximum twelve (12) months from when the information was received from you.
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If your personal data has been collected from someone other than yourself and concerns contact details in your
as a representative of a company or organization, we save your contact details
for marketing purposes for a maximum of three (3) months from collection.
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We save the personal data that you provide in connection with a test drive during (three)
months to administer any fees or costs incurred during that time
as you dispose of the vehicle. If during the test drive there is damage to the vehicle, har
we have the right to store your personal data during the time the case is being processed, i.e. until
the damage is regulated.
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In order to handle any complaints or warranty obligations, we save [your name,
your contact details, the registration number of your vehicle, details of your purchase,
performed troubleshooting and what work has been done and what parts or products
which has been repaired, replaced or installed during (three) years from the date the vehicle
was delivered, the repair or service was carried out and from the issue of the warranty.
The personal data is saved for three years, taking into account that a vehicle is a consumer product and
we, in order to handle your statutory right to claim on the vehicle, repairs or
service, will need to see what work has been done and what parts or products that
has been repaired, replaced or installed.
We may save vehicle data relating to your vehicle, e.g. information about
service events, during the time the vehicle is in operation. This information is saved only together
with the vehicle registration number and/or chassis number and not together with your
contact details. The data is saved during the time the vehicle is in operation for our entitled
interest in being able to offer future owners of the vehicle information about service and
maintenance work that has been carried out on the vehicle and to be able to follow the vehicle's history. It
means that the data remains even if the vehicle changes owners.
Your personal data may be saved longer than stated above to the extent that we are obliged to do so
according to law, regulation or authority decision.
Sensitive personal data
We do not have the right to process sensitive personal data or information about crimes within the framework of our
customer administration. In the cases where we may need to process sensitive personal data are in the cases that
information about your health is processed because you have ordered a specially adapted vehicle, e.g. a car that is
handicapped accessible. In such cases, we obtain your express consent to the processing. We also get
process sensitive personal data if it is necessary for us to be able to defend legal claims.
Your rights According to the data protection regulation, you have several rights regarding the processing
of your personal data.
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Withdraw consent given
Consent only needs to be obtained if we cannot support our processing of personal data at
any other legal basis. If you have given consent for any treatment, e.g. because we want
carry out treatments that go beyond the agreement or what is included in a balancing of interests, you have the right
to withdraw all or part of a given consent at any time.
The withdrawal of your consent does not affect the lawfulness of processing based on consent
before this is revoked.
Right of access
You have the right to receive confirmation of whether personal data concerning you is being processed and to receive
access to information about how the personal data is processed, e.g. the purposes of the processing and
which categories of personal data the processing applies to. You also have the right to receive a copy of de
personal data that is being processed.
Right to rectification
You have the right to have inaccurate personal data corrected without undue delay, and with consideration of
the purpose of the processing is to supplement incomplete personal data, i.a. by
provide supplementary information.
Right to erasure (The right to be forgotten)
Under certain conditions, you have the right to request the deletion of your personal data from us. Such
prerequisites exist if the personal data is no longer necessary for the purposes for which they
collected or processed for, if you withdraw your consent on which the processing is based and
there is no other legal basis for the processing, if you object to the processing and
there is no legitimate reason to continue with the processing that weighs more heavily, when the personal data
has been processed unlawfully or if the personal data must be deleted to comply with a legal
obligation to which we are subject.
You do not always have the right to be deleted. If we e.g. need your personal data to complete
an agreement entered into with you or to administer a complaint matter does not need the data
is deleted. We may also process data linked to the vehicle, e.g. details of completed
troubleshooting and any work previously performed, including information about any
parts or products that have been repaired, replaced or installed to perform safe
repair and service services on the vehicle during the time the vehicle is in service, linked to
respective car registration number and/or chassis number.
Right to restriction of processing
Under certain conditions, you have the right to request that the processing of your personal data
be limited. Such prerequisites exist if you dispute the correctness of the data (however only
for a period of time that allows us to check this), if the processing is illegal and du
opposes the deletion of the personal data and instead requests a limitation of the data
use, if you need the personal data to assert or defend legal claims
even though we no longer need the personal data for the purpose of the processing or if you have objected
against the processing pending verification of whether our legitimate grounds for processing your
personal data outweighs your reasons.
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The personal data does not need to be restricted if all the data we process is correct and
necessary to fulfill an agreement entered into with you.
Right to object to processing
You have the right to object at any time to the processing of your personal data based on
a balancing of interests. We may no longer process personal data unless we can demonstrate compelling
legitimate reasons for the processing that outweigh your interests, rights and freedoms or
if it is for the establishment, exercise or defense of legal claims.
You also have the right to object to your personal data being processed for marketing purposes.
If you object to marketing, your personal data will no longer be processed for
such purposes. You cannot object to such processing which is necessary for us to
fulfill an agreement entered into with you.
Right to lodge a complaint
You have the right to file a complaint with the Swedish supervisory authority Datainspektionen or another authorized
supervisory authority that supervises the processing of personal data. You have the right to submit a
complaint to a supervisory authority in the country where you are domiciled, where you work or where it
the alleged infringement was committed.
Right to data portability
You also have the right, under certain conditions, to obtain the personal data that concerns you and that you have
provided to us in a structured, commonly used and machine-readable format and has the right to transmit
these to another personal data controller (data portability). The right to data portability exists
when the processing is based on consent or on an agreement and the processing is automated.
You have the right to transfer the personal data directly from the member company to another
personal data controller when this is technically possible.
Contact us
If you wish to exercise your rights as above or otherwise wish to contact us with
reason for our processing of your personal data, you can do this by contacting us per
mail or e-mail. Our contact details appear above.
You can also contact our data protection officer by calling phone number 08-556 616 50
or send an email tokaj@dahlbacka.se
This information on the processing of personal data was established by
Dahlbacka bil AB
2023-03-02
Quay Dahlbacka
CEO